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Frequently Asked Questions
Frequently Asked Questions
The most common questions and brief, easy-to-understand answers about BeamUP
27 articles
General FAQ's:
What is BeamUP?
How do I sign up for BeamUP?
What industries do you serve?
Widgets' Data FAQ's:
What is Data Normalized?
Account Management FAQ's:
How do I reset my password?
How do I manage user roles and permissions?
Support FAQ's:
How do I contact customer support?
How to create a new request for a facility's design change
Where can I find tutorials and documentation?
What are your support hours?
Do you offer training sessions?
Technical Issues FAQ's:
What should I do if I encounter a bug or error?
Do I need to install anything on my computer to use BeamUP?
How do I update my software version?
What browsers are supported?
Does the BeamUP platform support tablets?
What screen resolutions are supported?
What should I do if the platform is running slow?
Data and Privacy FAQ's:
Is my data secure on the BeamUP platform?
How is my data backed up?
What is your data retention policy?
How do you ensure data privacy and compliance?
Do you support SSO?
Why am I logged out of my account after a certain period of inactivity?
Why am I asked to reset my password every 90 days?
Miscellaneous FAQ's:
What is the best way to stay informed about updates and new features?
How do I provide feedback or suggestions?